Refund and Returns Policy

Last Updated: March 26, 2026

Overview

Thank you for choosing Peptides Factory America. We are committed to providing high-quality research materials. Due to the sensitive nature of our products (laboratory-grade peptides and research compounds), our policy ensures the integrity of our inventory and the safety of your research.

1. General Return Conditions

Because our products are temperature-sensitive and require specific storage conditions to maintain their 99%+ purity, we do not accept returns on opened or tampered-with products. Once a vial’s seal is broken or the product has left our controlled environment, it cannot be returned or resold.

2. Damaged or Incorrect Items

If you receive a shipment that is damaged, leaking, or contains the wrong items, please contact us as soon as possible.

Process: Please provide photographic or video evidence of the damaged package and the products.
Resolution: If the error is on our part or occurs during transit, we will send a replacement at no additional cost to you.

3. Cancellations

Before Shipment: If you wish to cancel your order, please email us immediately. If the order has not been dispatched, we will issue a full refund.
After Shipment: Once an order has been handed over to the courier, it cannot be cancelled or recalled.

4. Refund Eligibility

Refunds are issued in the following circumstances:

If we are unable to fulfill your order due to stock unavailability.
If a package is confirmed lost in transit by the courier service.
In cases of proven product defects (subject to verification).

5. Processing Your Refund

Once a refund is approved, it will be processed and a credit will automatically be applied to your original method of payment. Please allow a few business days for the transaction to reflect in your account.